Returns & Exchanges
Return & Exchange Policy
Return Policy
-----
Returns:
Our policy lasts 10 days for store credit ONLY. No returns. If 10 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange.
Our policy lasts 10 days for store credit ONLY. No returns. If 10 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Final sale items are not eligible for return.
Additional non-returnable items:
Gift cards
Some health and personal care items
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your store credit will be processed, and a credit will automatically be applied to a gift card or you can exchange for a different item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your store credit will be processed, and a credit will automatically be applied to a gift card or you can exchange for a different item.
Sale items are FINAL SALE
Only regular priced items may be accepted for store credit, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lizandlayne.com and we will respond with the return mail address.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lizandlayne.com and we will respond with the return mail address.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping:
To return your product, you will need to contact us directly and we will provide the return mail address to you.
To return your product, you will need to contact us directly and we will provide the return mail address to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Liz & Layne